What the price includes, and what it does not
The price includes:
- contact with the hospital and the morgue
- local, consular and border documents
- preparing the body for the journey
- hermetic coffin, soldered zinc liner
- sealing as the border requires
- transport by road, or part of the way by air, whichever is faster and better value for you
- handover to the family in your town
Farewell coffin: quoted separately.
Not included: a funeral in Ukraine. A place at the cemetery, the farewell ceremony, a priest and the memorial meal are a separate service and a separate bill. We can arrange that too anywhere in Ukraine, but we always quote the amount separately, so that you can see what the transport alone costs. More on the page “Funerals across Ukraine”.
Why the price is “from”
The final amount depends on things that only become clear in a conversation: where the deceased is now, which documents you already have, whether embalming is needed and which route to take. That is why the site shows a “from” price. We will give you the price for your case once we know the city and the documents.
We fix the price of our service in the contract before the transport begins, and it does not change: in 2 years of repatriations we have never raised it. Other people’s services that arise in the country of death, such as storage in a mortuary, a post mortem or local fees, are paid by the family separately from our price. That is a separate bill for a service that is not ours, even when we arrange it, and we tell you about such costs as soon as we learn of them.
What can change the sum after the contract, and why it does not with us
The sum in a contract is what the funeral home knew when it was signed. Anything that comes up later can end up on the bill. In public Google Maps reviews of large funeral homes, read on 15.10.2026, families write about extra charges added “as things went along”. These are the things that can be added to a bill:
- a change of route, for example part of the way by plane instead of by road;
- extra days of storage in a mortuary when documents are delayed;
- extra documents or translations that were not in the first estimate;
- a different coffin, if the country or the airline requires it or the family wants one;
- a funeral in Ukraine, if it was not included in the original sum.
We give these as examples of cost items, not as a list of what happens with us.
At XREQUIEM the price of our service written in the contract does not change: in 2 years of repatriations we have never raised it. Anything that is not our service (storage in a mortuary or a post mortem in the country of death, a funeral in Ukraine if you order one) goes on a separate bill, and we name that sum before work begins. The family receives the contract and the receipt straight away.
How to get the exact price in 5 minutes
Call +380 77 882 77 77, or write to the same number on Viber, WhatsApp or Telegram. So that we can give you the price straight away, have the answers to a few questions ready. If you do not know one of them, that is all right: we will work it out together.
- The country and the city where the death occurred.
- Where the body is now: a hospital, a morgue, a private home or a local funeral home.
- Which documents you already have: the medical certificate of death, the death certificate, the deceased's passport.
- The town or city in Ukraine the deceased should be taken to.
- Whether the person had insurance that may cover the transport.
How not to overpay
A few simple tips that work with any funeral home, not only with us.
- Ask what the price includes. Ask for a list: what the funeral home does for the amount it names, and what it charges separately. Our list is in the “What the price includes” section above.
- Check how far the price goes. To the border, to a regional centre or to your town: these are different amounts.
- Compare like with like. A low price that leaves out the documents or part of the journey is not cheaper, only incomplete.
- Check the insurance before you pay. If the policy covers repatriation, the insurer may require you to agree the funeral home with it in advance. Otherwise you can lose the compensation. More in the article “Insurance and bringing a body home”.
- Keep all bills and receipts. You will need them for the insurer, for the employer or to claim the funeral allowance.
Who besides the family can pay for the transport is explained in the article “Who pays for bringing a body home from abroad”.
An urn with ashes
If cremation has already taken place abroad, bringing home an urn is simpler than bringing a body. The same rules apply at the Ukrainian border as for a coffin: a death certificate and a certificate of no prohibited items. The Strasbourg Agreement does not cover ashes. We bring urns with ashes to Ukraine from any country. The price is from €100, depending on the country. More on the page “Transport of an urn with ashes to Ukraine”.